Vet charges (emergency!)

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canteron
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Joined: 09 Feb 2012, 18:37

Vet charges (emergency!)

Post by canteron » 10 May 2014, 21:16

A few years ago my vet was taken over by a national group of vets. The prices have gone up and the service has gone down. I know people who work there and the drugs are no longer the best for the dog, but the ones with the best profit margins. All the nurses are complaining as they no longer get overtime (the only get paid the minimum wage anyway) so they just leave rather than doing the little extra for the dogs, for example, if a dog is being sick as they leave, they don't now wait and clean it up, as they are all so cheesed off. This is clearly not good for the dogs.

I had to take my doodle to the vet today for an emergency as she had eaten a plastic bag with food, middle of the day (a Saturday) and an injection, dog sick and feeling very sorry for itself for a couple of hours, but essentially a disaster averted. The bill was just shy of £200. A year ago I remember that it was only £100 for an emergency in the middle of the day.

Please could you let me know what are your emergency call out charges. I know that we would pay anything for our ill animals, but it worries me about the people who really can't afford it and have no option but to take the chance their pet will get better. I finally think that despite having some amazing vets in the practice they have now crossed a line in their greed. I am going to write a letter to the CEO (they have over 200 practices in their group!!) and would like some facts on comparisons.

Please let me know if you know your vets emergency charges (for you to go to them).

And just in case you have the same problem, this is the CVS group of vets.

Thanks.
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Bid
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Re: Vet charges (emergency!)

Post by Bid » 10 May 2014, 21:20

I havn't been to the emergency vet lately so can't say what they charge. The vets I used was taken over by Medivet and stopped doing out of hours emergency onsite, and moved it to a vets about 50 minutes from us. I have switched now to a vets about 20 minutes away who have out of hours emergency care onsite, because with 3 dogs it is quite likely that I will need them!
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AustinsMumma
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Re: Vet charges (emergency!)

Post by AustinsMumma » 10 May 2014, 21:32

Mine is just around the corner from home and is Feldon (I know they have a few)
I cannot grumble at all with them, they have helped me with 3 fur babies that have passed away in the past few years
The last one, an elderly cat, had diabetes and they were SO good with him
As a comparison about emergency charges, he was severely ill one Sunday afternoon (we almost lost him) and they instructed us to take him to one of their practices about half an hour away. We rushed him there. He had 24 hour care from the Sunday until the Wednesday when he stabilised and was well enough to come home. We were dreading the bill. £300! We thought they had made a mistake. I thought that was brilliant. What a dedicated team they have.
So, on balance, I would say your 200 short adventure was quite a steep one :?
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Benben
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Re: Vet charges (emergency!)

Post by Benben » 10 May 2014, 22:28

We have an independent vet in Lewes - there's a dedicated small animal practice in the town and I know they have an equine and farm animal practice as well. The nurses are lovely and really do know what they're talking about (not always the case, in my experience) and really do care about the animals in their charge. The vets are gentle and willing to spend time answering your questions.

Ursa was spayed there four weeks ago. She came back in absolutely first class condition, with a wound so expertly closed that it was invisible within a couple of days. I paid £179 for that, including drugs and follow-up visit.

Last year my 7 y/o Ocicat Mungo ate something which made him really poorly. He was refusing to eat or drink and I was really worried about waiting till the morning. I phoned the vet at well past midnight, and the on-call vet phoned back and was incredibly reassuring. He talked me through the real emergency signs and we agreed, after talking for ten minutes or so, that he'd probably be okay till morning. I took him in first thing and they gave him a GA to insert a line, rehydrated him and watched him and I picked him up in the evening; the total charge was about £200. I call that really excellent service and I'm very glad they're there!
Ursa: born 28.10.13

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stout
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Re: Vet charges (emergency!)

Post by stout » 10 May 2014, 22:47

When stout was first ill in January, we took him to the emergency vet that used to be linked to his normal vet, for a couple of jabs and a blood test at 4am on a Monday morning they charged us £550 ish :shock: . We recently took him to a different out of hours vet during the day on a Sunday for a blocked anal gland they charged us 65 including antibiotics, they seem more thorough especially given his recent illness, they were careful not to give him any drugs that were likely to upset his tum
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Chris, Michelle & Stout

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suebedo
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Re: Vet charges (emergency!)

Post by suebedo » 10 May 2014, 22:52

We were with a vet that was taken over by Medivet. As the people were the same, the service was still good and at reasonable cost. We moved house and naturally went to the local Medivet practice. Overnight and emergency care was 45 minutes away.

After a few expensive trips and a couple of unsatisfactory visits from junior or locum vets we went for a second opinion to a small local practice. It was cheaper, emergency care was in their local surgery, I TRUST the vet and he doesn't tell me off for feeding raw - that's how he feeds his own dog.

His surgery skills are excellent - both animals were neutered under his care and neither needed any pain relief or the cone of shame - I've no idea how but they never touched their wound.

I would never again go for a large national chain - when we move, we will look for a little vet that I feel right about.
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Jennifer
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Re: Vet charges (emergency!)

Post by Jennifer » 11 May 2014, 07:02

I changed vets last year to a local vets that has three practices, between them are open seven days a week in the hope that if I had an emergency they would be open (and he gets ill on a Bank Holiday!). They don't deal with out of hours emergencies we had to go about 20 minutes away to Vets Now and it is £142 just to be seen by a vet, I think it is slightly more if it is during the night.

I can't complain about the the care I received as they saved Ted's life but I think the charges are too expensive. As an example my vets charge £3 to fill out an insurance form, the Vets Now practice charge £14.40!

It seems to me that they can charge pretty much what they want so it's no wonder that insurance is soo expensive.
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iwantadog
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Re: Vet charges (emergency!)

Post by iwantadog » 11 May 2014, 08:24

Oh gosh, I can't believe a vet charges to complete an insurance form, mine definitely doesn't. They don't do out of hours so the one time I needed to take Murphy to the emergency one was when he had his first fit, i took him in at about 3pm and collected him about 10pm and I can't remember exactly how much it was but it was definitely over £200.
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Doodle Dee
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Re: Vet charges (emergency!)

Post by Doodle Dee » 11 May 2014, 09:31

I only took my other dog to a vet once as an emergency and as it was part of an ongoing claim, I don't know what they charge and I am not sure I want to find out :roll:

But I am with Medivet who have an emergency clinic not far from me. We have a few clinics near us (and apparently our post code is one of the most expensive). Grant though at my vet is brilliant and listens and seems to know a lot about the psyche of dogs also.

That saying - I have not enjoyed the locums so I have always said if Grant left (which is one most of the customers say) I would probably go elsewhere as Medivet are in it for the money I believe.
Lulu & Dx

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casa42
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Re: Vet charges (emergency!)

Post by casa42 » 11 May 2014, 09:59

Coco is a regular at our vets she was spayed on Friday and this cost £250 she is classed as a medium dog. When she stole and ate 24 mince pies in the evening and that also cost approx. £250. Think my vet is very expensive and am considering changing though.
Cate and Coco

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willow&kobi
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Re: Vet charges (emergency!)

Post by willow&kobi » 11 May 2014, 10:25

Coco is a regular at our vets she was spayed on Friday and this cost £250

wow £250.00 we had willow spayed last week and it cost £105. Just before Christmas i had to take my gorgeous cockerpoo to an out of hours vets that is adjoined to my own vets, it was 10 pm at night and they kept her in all night, and they charge us £135.00, unfortunately a day after we had to have her put to sleep :cry: :cry: still not come to terms with her loss yet, but i'm getting there with the help of Willow .

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Bid
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Re: Vet charges (emergency!)

Post by Bid » 11 May 2014, 11:01

Awww - so sorry to hear about your cockerpoo :(

Our vet charges a full consultation fee to complete a claims form, but then they include it in the claim.
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canteron
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Re: Vet charges (emergency!)

Post by canteron » 11 May 2014, 14:05

Thanks everyone, really interesting information, such a wide range of charges.

I am going to look at a new vets next week, but in the meantime am going to try and be brave and send a letter to this practice. Although I am sure that they won't take the slightest bit of notice, I think that I owe it to the other local doggies to say something - it must be the worst thing in the world to have a much loved ill dog and not be able to afford the vet …… in the past this vet were close to the community and used to give discounts to those who they knew were struggling and/or give people time to pay for bills. Now, I have a horrible feeling they are so profit driven that the clinical care is secondary to the filthy lucre.
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Roodlepippin
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Re: Vet charges (emergency!)

Post by Roodlepippin » 12 May 2014, 11:02

It obviously varies a lot - having Woody neutered cost £200 here by our local vets (a group of two or three local practices with equine / large animal specialists too). I know the op for females is much more involved so I dread to think how much it would have been with them!

We too had a diabetic cat who went into a coma and they were brilliant and managed to bring him round & he had another two years of good quality life. But a two-three day stay (not out-of-hours) cost us more than £800. We could afford it at the time but we would have to think very hard about keeping an un-insured (and fairly elderly) cat alive at that sort of cost now.

I did check out the local Pets At Home vet practice but it was almost the same (£190) for male neutering and I wasn't convinced by one of their vets who got the antibiotic dose for a chicken wrong by a factor of ten! :shock: :(

We've not yet claimed on our insurance (touch wood, because it's already £28 a month) so I don't know how they handle that, although charging £30+ for filling in a form seems to be taking the p*ss. I think the problem is that, because most people now insure their dogs, vets seem to think their job is mostly about getting as much money from the insurance company as possible. When people had to pay their own bills direct, vets probably had a harder time justifying sky-high charges and people would vote with their feet and go elsewhere if they were too expensive.
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stout
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Re: Vet charges (emergency!)

Post by stout » 12 May 2014, 14:05

Roodlepippin wrote:I did check out the local Pets At Home vet practice but it was almost the same (£190) for male neutering and I wasn't convinced by one of their vets who got the antibiotic dose for a chicken wrong by a factor of ten! :shock: :(
We decided to find a specialist bird vet after we took our old budgie to have her claws trimmed - the vet got her out of the cage when the window was wide open (our birds don't have their wings clipped so can fly well), then proceeded to make all of her claws bleed :evil:.
Cheers,

Chris, Michelle & Stout

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